Search
Popular search:
Popular search:
Whether you're a workshop waiting on a part to finish a job or getting the 4WD ready for a trip, here's how we get your order to you.
In-stock orders placed before 11am on a business day can be collected the same day from 113 Fullers Rd, Chatswood NSW 2067, Monday to Friday, 8am to 5pm.
Orders placed after 11am, or orders that include items we need to bring in from a supplier, won't be ready the same day. We'll email you as soon as your order is ready to collect.
If an item needs to be ordered in from the supplier, we'll contact you with an expected dispatch date before it ships.
| Delivery to | Estimated delivery |
|---|---|
| Within NSW | 2 to 4 business days |
| Interstate | 3 to 6 business days |
| Regional and remote areas | Allow extra time |
Shipping is based on the total weight of your order. The cost is the same anywhere in Australia.
| Order weight | Shipping cost |
|---|---|
| Under 1kg | $15.00 |
| 1 to 3kg | $20.00 |
| 3 to 5kg | $40.00 |
| 5 to 10kg | $50.00 |
| 10 to 25kg | $65.00 |
| 25 to 50kg | $75.00 |
| 50 to 100kg | $100.00 |
| Over 100kg | $250.00 |
Some products are classed as dangerous goods, including aerosols, brake fluid and some batteries. These must travel by road, so they can take longer to arrive.
Every order comes with tracking. We'll email you a tracking link as soon as your order is dispatched.
We currently deliver within Australia only.
Please check your order when it arrives. If anything is damaged, email a photo of the packaging and the item to info@eastcoastspares.com.au within 2 days, and we'll sort it out.
If tracking shows your parcel as delivered but you can't find it, check with neighbours or your building reception first. If it hasn't turned up, get in touch and we'll chase it with Australia Post.
Please double check your delivery address at checkout. [If a parcel is returned because of an incorrect address, a redelivery fee may apply.]
Nothing in this policy affects your rights under the Australian Consumer Law.
If you're not sure about anything, give us a call on 02 9413 3166, Monday to Friday, 8am to 5pm, or email info@eastcoastspares.com.au.
Thank you for visiting and shopping at East Coast Spares. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, in stock parts are fulfilled the next business day. We will contact you for some reason if there are any delays.
3. Shipment Locations
3.1. Domestic and International
East Coast Spares ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at info@eastcoastspares.com.au.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped or delivered on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(iv) Products may be delivered in separate shipments.
(v) When placing your order, we consider these factors when calculating the Estimated Delivery Date:
(A) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
(vi) We will not be responsible for wrong shipping address if you provide incorrect information.
5. Tracking Options
East Coast Spares aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic Only
All orders delivered within Australia automatically have tracking.
6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. East Coast Spares is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
7. Damages
If there is any damage to the packaging on delivery, contact us immediately at info@eastcoastspares.com.au.
8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. East Coast Spares politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at info@eastcoastspares.com.au to report missing or lost packages.
9. Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page,......, or contact us at info@eastcoastspares.com.au.