Product Warranty

Every part we sell is backed by its manufacturer's warranty, and by your rights under the Australian Consumer Law. Warranty terms are set by each brand, so they vary. Here's what's covered, how to make a claim, and who to talk to if something isn't right.

Warranty by brand

Brand	Manufacturer warranty
Brakes
DBA	12 months or 20,000km. Doesn't cover motorsport or speed trials.
TRW	12 months. Brake discs (including slotted and drilled): 36 months or 50,000km. Calipers: 3 years or 100,000km.
Brembo	24 months from delivery to the original buyer, limited warranty. Doesn't cover normal wear, noise or vibration, or racing, off road or competition use.
PBR	12 months
Basco	24 months or 40,000km from installation
Koyo	12 months or 20,000km
Timken	12 months, limited warranty
Partswise	Faulty products replaced or refunded
Clutches and flywheels
Exedy	Standard replacement kits: 12 months or 20,000 miles. Performance and racing parts have shorter or no cover.
Australian Clutch Services (ACS, Clutch Pro, Xtreme)	12 months from date of purchase, covering faulty materials or factory workmanship
Sachs clutch kits	3 years
Aisin	12 months or 20,000km
Suspension and steering
Sachs shock absorbers	2 years, unlimited km
Blackhawk	Limited lifetime structural warranty on control arms. 12 months on ball joints and bushes.
Fox	12 months. Limited lifetime warranty on 2.0 and 2.5 Performance Series shocks bought after 30 March 2025, excluding sports car shocks and 2.0 Performance Series remote reservoir shocks.
CalOffroad	Varies by product
Service parts and cooling
Dayco	Timing belts and kits: 3 years or 100,000km
Wesfil, Cooper and Cooper Kleen	Covered for your vehicle's normal service or replacement interval
Sakura	Faulty filters replaced. If a filter is suspected of causing engine damage, it must be reported within 14 days of the failure, and Sakura will work with the manufacturer to restore the engine.
Winston's Wipers	12 months
Denso	12 months
Coltec Pro	12 months
4WD and touring
Safari 4x4 (ARMAX snorkels)	Lifetime warranty against defects in materials and workmanship
Baintech	5 years
Mean Mother	At least 12 months, with some products covered for life
Hulk 4x4	1 to 5 years, depending on the product
Thorburns	Report faults within 7 business days of delivery, with photos
Lighting and tools
Exelite	2 years
Knipex	Limited lifetime warranty
Toledo	Hand tools: limited lifetime warranty. Power tool accessories and pipe tools: 12 months.
Tridon	12 months, limited warranty

How to make a warranty claim

1. Get in touch first. Call us on 02 9413 3166 or email info@eastcoastspares.com.au with your order number, the part, and what's gone wrong. Please don't remove or return a part before speaking with us.
2. Have your proof of purchase ready. Your order confirmation email or receipt works.
3. Return the part. We'll tell you how to get it back to us, either dropped in to our Chatswood store or sent by post.
4. We assess it with the manufacturer. Most claims are assessed by the manufacturer, who decides whether the fault is covered. We'll keep you updated and let you know the outcome, usually within 
5. The outcome. If the claim is approved, the part is repaired, replaced or refunded, depending on the manufacturer's terms and your rights under the Australian Consumer Law.

What's usually covered

Manufacturer warranties cover defects in materials or manufacturing: a part that fails because of how it was made, within the warranty period, when it's been fitted and used correctly.

What's usually not covered

• Normal wear and tear, such as brake pads and clutch plates wearing with use
• Damage from incorrect fitting, or fitting to a vehicle the part doesn't suit
• Misuse, accident damage or modification of the part
• Motorsport, racing or off road competition use, unless the part is made for it
• Damage caused by other worn or faulty parts, for example a new clutch damaged by a worn flywheel
• Labour, towing and other costs of removing or refitting the part [Ben: confirm, varies by brand]

Each brand's full terms apply, and they're available from the manufacturer or from us on request.

Getting it fitted properly

Some manufacturers require certain parts, like clutches and brake components, to be fitted by a qualified mechanic for the warranty to apply. Keep your fitting invoice with your receipt. If you'd like us to do it, our Fitting Service is run by Chatswood Brake and Clutch, our workshop.

Your rights under the Australian Consumer Law

Manufacturer warranties are in addition to your rights under the Australian Consumer Law, not instead of them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This is the standard statement required under the Australian Consumer Law, so it's used word for word. For returns that aren't warranty claims, such as a change of mind or ordering the wrong part, see our Refund Policy.