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Need help with a return? Call us on 02 9413 3166 or chat with us online, Monday to Friday, 8am to 5pm.
Give us a call on 02 9413 3166 and we'll help you work out the right one. You can return parts we keep in stock within 30 days of delivery, as long as they're unused and in their original condition and packaging. You'll cover the return postage. Special order parts are brought in from our suppliers just for you, so we can't always take them back. If we can, a restocking fee of up to 15% applies, and we'll confirm the amount before you send anything.
Let us know as soon as you can, ideally with a few photos of the part and the packaging. We'll sort out a replacement or refund.
Call us first. We can often work out what's going on over the phone. If the part needs to come back for assessment, we'll refund your return postage once the fault is confirmed. For large or heavy items, we'll arrange the return with you.
Get in touch before you return anything so we can tell you what to do. All returns go to our Chatswood shop at 113 Fullers Rd, Chatswood NSW 2067. You can post them or drop them in, Monday to Friday, 8am to 5pm.
We aim to assess returns within 2 to 3 business days of receiving them. If a part needs to go back to the manufacturer for assessment, it can take up to 2 weeks. Approved refunds go back to your original payment method.
1.1 This policy applies to products bought from East Coast Spares, a trading name of Connolly Automotive Pty Limited (ABN 38 003 537 184), whether bought online or at our Chatswood shop.
1.2 This policy does not cover fitting or workshop services carried out by Chatswood Brake & Clutch. Questions about workmanship should be directed to Chatswood Brake & Clutch.
1.3 Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
2.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2.2 If a product has a major failure, you may choose a refund or a replacement. If the failure is not major, we may choose to repair, replace or refund the product.
3.1 You may return a stocked product for a change of mind within 30 days of delivery, or within 30 days of purchase for counter sales, provided the product:
3.2 You are responsible for the cost of return postage, and for the product until we receive it.
3.3 Original delivery charges are not refunded for change of mind returns.
3.4 We may decline a change of mind return that does not meet the conditions in clause 3.1.
4.1 Many of our products are ordered from our suppliers specifically for you. Special order products are identified on the product page.
4.2 Special order products are not eligible for change of mind returns. We may, at our discretion and subject to our supplier's approval, accept the return of a special order product within 30 days of delivery. In that case:
4.3 If you cancel a special order after we have placed it with our supplier, clause 4.2 applies.
5.1 Unless a product is faulty or you are otherwise entitled to a remedy under the Australian Consumer Law, we do not accept returns of:
6.1 Each product listing includes fitment information, and our part finder shows the parts listed for your vehicle. Before you order, we recommend checking the listing and contacting us with your vehicle's make, model and year if you are unsure.
6.2 If you order a product that is not listed for your vehicle, the return is treated as a change of mind return under clause 3 or clause 4.
6.3 If a product does not match its description, including the fitment information on its listing, you may be entitled to a remedy under the Australian Consumer Law. Please contact us so we can resolve it.
7.1 If your order arrives damaged, please contact us as soon as possible and include photos of the product and its packaging if you can. Please keep the packaging until your claim is resolved.
7.2 We will arrange a replacement or refund for products damaged in delivery.
8.1 If you believe a product is faulty, please contact us before returning it. Tell us what has happened and include photos where possible.
8.2 We may need to inspect the product, and in some cases send it to the manufacturer for assessment. We aim to assess returns within 2 to 3 business days of receiving them, or within 2 weeks where a manufacturer assessment is needed.
8.3 Where a fault is confirmed, we will refund the reasonable cost of return postage.
8.4 Where returning a product would involve significant cost to you, such as a large or heavy item, we will arrange its collection at our expense.
8.5 Some manufacturer warranties include an allowance for labour, most commonly for clutches. Where this applies, we will lodge the claim with the manufacturer on your behalf. This does not limit your rights under clause 2.
8.6 Manufacturer warranties are in addition to your rights under the Australian Consumer Law.
8.7 A product is not considered faulty where the problem results from misuse, accident, incorrect installation, modification or normal wear and tear.
9.1 Please contact us before returning any product so we can advise you on the next steps.
9.2 Returns must be sent or delivered to East Coast Spares, 113 Fullers Rd, Chatswood NSW 2067. Please include your order number or receipt.
10.1 Approved refunds are paid to your original payment method, less any restocking fee that applies.
10.2 Where you are entitled to a refund for a faulty product or a product that does not match its description, the refund includes the original delivery charge.
10.3 Once a refund is processed, your bank or card provider may take a few business days to show it in your account.
| Detail | |
|---|---|
| Business | East Coast Spares, Connolly Automotive Pty Limited (ABN 38 003 537 184) |
| Address | 113 Fullers Rd, Chatswood NSW 2067 |
| Phone | 02 9413 3166 |
| info@eastcoastspares.com.au | |
| Live chat | Available on our website |
| Hours | Monday to Friday, 8am to 5pm |
Our Chatswood shop: 113 Fullers Rd, Chatswood NSW 2067, Monday to Friday, 8am to 5pm